Privacy Policy

MatrixQuant LABS, Limited (“MatrixQuant LABS”, “MatrixQuant”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information, as well as your rights under applicable data protection laws, including the Personal Data (Privacy) (Amendment) Ordinance 2021 of the Hong Kong Special Administrative Region (“PDPO”) and other relevant privacy regulations.

By accessing our website, using our products, or interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

MatrixQuant LABS provides embedded technical indicators (free and paid) designed to integrate with TradingView, Discord, and other financial applications (collectively, the “Products”).

In providing the Products, we may collect, receive, and process the following categories of personal information:

• Identifying information: Name, Email Address, Billing address, Phone number, etc.
• Financial information: Such as credit or debit card information. MatrixQuant LABS does not store or access any payment card information; All payments are processed by third-party payment processing institutions.

Information Collected Depending on Your Interaction, We may collect personal information when you:

• Visit our website;
• Create an account or subscribe to a Product;
• Communicate with us via email or live chat;
• Interact with us or the Products in any other manner.

Children’s Privacy

We do not knowingly collect or process personal information from individuals classified as minors under the laws of their jurisdiction (“children”). Children must not provide any personal information to us, and no one should submit personal information relating to a child.

If we discover that we possess personal information relating to a child, we reserve the right to delete such information without notice.

Sensitive Personal Information

MatrixQuant LABS does not intend to collect or process any sensitive personal information. If such information is inadvertently collected, we will take reasonable steps to delete it promptly.

We store personal information securely to prevent misuse, loss, unauthorized access, alteration, and disclosure. Personal information will be destroyed or permanently anonymized when no longer required for the purposes for which it was collected.

How We Use Personal Information

We may use your personal information for the following purposes:

• To provide, operate, develop, maintain, and improve the Products and our website;
• To fulfill your subscription requests and account activities;
• To communicate with you regarding Product features, updates, or service notices;
• To provide customer support and respond to requests, inquiries, and feedback;
• To process transactions and issue confirmations, receipts, or invoices;
• To personalize your experience on our website;
• To send marketing or promotional communications (where permitted by law);
• To maintain the security and integrity of the Products;
• To comply with applicable legal and regulatory obligations;
• To establish, enforce, or defend legal claims.

Disclosure of Personal Information

MatrixQuant LABS does not sell, trade, exchange, or share personal information with unrelated third parties except as necessary to provide the Products or for legitimate business purposes.

We may disclose personal information under the following circumstances:

• When required by applicable laws, legal processes, court orders, government authorities, or regulatory bodies;
• To third-party service providers necessary for delivering the Products, such as IT service providers, hosting companies, security vendors, and payment processors;
• To professional advisors (e.g., lawyers, accountants, tax consultants, financial advisors) where disclosure is necessary;
• In connection with a merger, acquisition, reorganization, sale of assets, change of control, or liquidation;
• To entities performing marketing, advertising, or market research on our behalf.

Your Privacy Rights

Depending on your jurisdiction and the information we hold, you may have the following rights:

• The right to know how your personal information is processed and from what sources it was collected;
• The right to know whether your personal information has been sold, shared, or transferred, and to whom;
• The right to access or obtain a copy of your personal information;
• The right to correct inaccurate or incomplete personal information;
• The right to request deletion of certain personal information;
• The right to restrict the processing of your personal information;
• The right to opt out of selling or sharing your personal information with third parties;
• The right to withdraw consent at any time (withdrawal does not affect lawful processing prior to withdrawal);
• The right not to be discriminated against for exercising your privacy rights.

You may exercise any of these rights by contacting our support team. Responses will be issued within 30 days unless an extension is permitted by law. We may refuse certain requests where permitted or required by law, such as where retention is necessary for compliance or legitimate purposes.

MatrixQuant LABS will not discriminate against you for exercising any privacy rights granted under applicable law.

Cookies

MatrixQuant LABS may use cookies to improve the functionality and performance of our website, including storing preferences, optimizing user experience, and analyzing usage patterns for performance and marketing purposes. You may disable cookies through your browser settings; however, doing so may limit certain website features or functionality.

Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time and for any reason, Changes may not be explicitly announced on the website or community channels. We encourage you to review this policy periodically to stay informed of updates.

Questions or Concerns

If you have questions, concerns, or complaints regarding this Privacy Policy, Please contact: support@matrixquant.ai